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Sleep Sense Support and Terms & Conditions

A key element of success is ensuring you lean on the support we offer you as you embark on the Sleep Sense program and ensure you are clear on how we will work together with you and your family.  To enable us to provide the best support, please review the relevant section below and the Terms & Conditions.

  1. NEWBORN FOUNDATIONS

BEFORE YOU BEGIN

  • You will be invited to our Closed Group on Facebook:  Baby of Mine Sleep Tribe

  • A great Tribe for those Clients who begin the Sleep Sense Program with us

  • Support for you prior, during and after the program

  • You can continue to be part of this Tribe for the future

  

FIRST WEEK

  • This is our most intensive period of support where we will be reaching out to you many times

  • We limit the number of Clients we take on each week to ensure we are best placed to respond to you as quickly as possible during this time

  • Please note that if we do not hear from you we will assume that you are doing well

  • Our main form of contact with you will be text as we find it most convenient and fast for our Clients and the least disruptive to your routines

  • Unlimited support is available to you via calls, emails or text to us

 

THREE WEEKS

  • Please note that support remains unlimited but we ask you to reach to us with updates and questions

  • You are welcome to continue contacting us on text, phone and email and we will endeavour to respond within 24 hours

  • You will also be contacted by the Baby of Mine support team check in with you including a final touch point to will guide you through the final steps to graduation and ensure you’re aware of what’s available after the program

  • Please note that if we do not hear from you we will assume that you are doing well and have no further need for support

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2. 3+ MONTHS

 

 

 

 

 

 

 

 

 

BEFORE YOU BEGIN

  • You will be invited to our Closed Group on Facebook:  Baby of Mine Sleep Tribe

  • A great Tribe for those Clients who begin the Sleep Sense Program with us

  • Support for you prior, during and after the program

  • You can continue to be part of this Tribe for the future

 

FIRST 5 DAYS

  • This is our most intensive period of support where we will be reaching out to you many times

  • We limit the number of Clients we take on each week to ensure we are best placed to respond to you as quickly as possible during this time

  • Please note that if we do not hear from you we will assume that you are doing well

  • Our main form of contact with you will be text as we find it most convenient and fast for our Clients and the least disruptive to your routines

  • Unlimited support is available to you via calls, emails or text to us

 

SECOND 5 DAYS

  • Please note that support remains unlimited but we ask you to reach to us with updates and questions

  • You are welcome to continue contacting us on text, phone and email and we will endeavour to respond within 24 hours

  • You will also be contacted by the Baby of Mine support team check in with you including a final touch point to will guide you through the final steps to graduation and ensure you’re aware of what’s available after the program

  • Please note that if we do not hear from you we will assume that you are doing well and have no further need for support

  • You will be invited to our Closed Group on Facebook:  Baby of Mine Sleep Tribe

  • A great Tribe for those Clients who begin the Sleep Sense Program with us

  • Support for you prior, during and after the program

  • You can continue to be part of this Tribe for the future

3. TODDLER & PRESCHOOL

 

 

 

 

 

 

 

 

 

BEFORE YOU BEGIN

  • You will be invited to our Closed Group on Facebook:  Baby of Mine Sleep Tribe

  • A great Tribe for those Clients who begin the Sleep Sense Program with us

  • Support for you prior, during and after the program

  • You can continue to be part of this Tribe for the future

  

FIRST 5 DAYS

  • This is our most intensive period of support where we will be reaching out to you many times

  • We limit the number of Clients we take on each week to ensure we are best placed to respond to you as quickly as possible during this time

  • Please note that if we do not hear from you we will assume that you are doing well

  • Our main form of contact with you will be text as we find it most convenient and fast for our Clients and the least disruptive to your routines

  • Unlimited support is available to you via calls, emails or text to us

 

SECOND 16 DAYS

  • Please note that support remains unlimited but we ask you to reach to us with updates and questions

  • You are welcome to continue contacting us on text, phone and email and we will endeavour to respond within 24 hours

  • You will also be contacted by the Baby of Mine support team check in with you including a final touch point to will guide you through the final steps to graduation and ensure you’re aware of what’s available after the program

  • Please note that if we do not hear from you we will assume that you are doing well and have no further need for support

 

Terms & Conditions

By accepting our services you agree to the below and accept these as our Terms and Conditions:

  1. To follow safe sleeping practices in line with SIDS recommendations

  2. To check with your GP if your child has any medical conditions which prevent them from being sleep trained safely

  3. To disclose any medical condition your child has to Baby of Mine

  4. To pay for the program in full prior to the plan being sent to you

  5. Your customised Sleep Plan is intended for your child only and should not be shared with a third party

  6. If Baby of Mine does not hear from you for a period of time during the program or if you miss a pre-arranged call/meeting time, Baby of Mine will assume that you are comfortable to continue without support

  7. Baby of Mine’s advice is not intended to be a substitute for medical advice or treatment.  Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in the Sleep Sense program.  Reliance on any information provided by Baby of Mine is solely at your own risk

  8. If upon completion of the program you revert to previous practices used prior to completing the Sleep Sense program there is a strong risk that your child’s sleep will revert to the condition it was prior to completing the Sleep Sense Program

  9. Not following the Sleep Plan or the guidance/instruction of Baby of Mine through the program will likely result in less successful outcomes or delays in achieving the outcomes

  10. The outcomes achieved within the program will vary from child to child and is dependent on numerous factors outside of Baby of Mine’s control.  The ongoing progress of your child will be dependent on persistence and consistency beyond the program.

  11. You will be required to commence your program within 3 weeks of receiving your Sleep Plan or Information.  If there are extenuating circumstances such as illness or issues you are required to inform Baby of Mine so we can be clear regarding delays. 

  12. If there is a lengthy delay between receiving your Sleep Plan after your Consultation and commencing the program you may be required to complete a new questionnaire and there may be a $30 administrative fee required to cover the cost of reviewing the new questionnaire.

  13. You will be required to advise which night you are commencing the program with us PRIOR to commencing the program so we can best support you.  If you start the program without advising Baby of Mine then we cannot provide assurance about outcomes and will deem the first night you began the program as Night 1 of the program. 

  14. If we do not hear from you regarding when you wish to start the program we will attempt to make contact to identify your start date.  If we do not receive response we will make the assumption you have decided not to proceed with the program and will respect that decision by not pursuing you further.

  15. Refund Policy:

  • Opting out of program prior to Home/Phone Consultation results in us retaining a $60 fee to cover administrative costs.

  • Opting out of the program after the Home/Phone Consultation but before you receive your Sleep Plan results in us retaining $140.

  • Opting out of the program after the Home/Phone Consultation and after receiving your Sleep Plan results in us retaining $180.

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