Frequently Asked Questions


By accepting our services you agree to the below and accept these as our Terms and Conditions:

  1. To follow safe sleeping practices in line with SIDS recommendations

  2. To check with your GP if your child has any medical conditions which prevent them from being sleep trained safely

  3. To disclose any medical condition your child has to Baby of Mine

  4. To pay for the program in full prior to the plan being sent to you

  5. Your customised Sleep Plan is intended for your child only and should not be shared with a third party

  6. If Baby of Mine does not hear from you for a period of time during the program or if you miss a pre-arranged call/meeting time, Baby of Mine will assume that you are comfortable to continue without support

  7. Baby of Mine’s advice is not intended to be a substitute for medical advice or treatment.  Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in the Sleep Sense program.  Reliance on any information provided by Baby of Mine is solely at your own risk

  8. If upon completion of the program you revert to previous practices used prior to completing the Sleep Sense program there is a strong risk that your child’s sleep will revert to the condition it was prior to completing the Sleep Sense Program

  9. Not following the Sleep Plan or the guidance/instruction of Baby of Mine through the program will likely result in less successful outcomes or delays in achieving the outcomes

  10. The outcomes achieved within the program will vary from child to child and is dependent on numerous factors outside of Baby of Mine’s control.  The ongoing progress of your child will be dependent on persistence and consistency beyond the program.

  11. You will be required to commence your program within 3 weeks of receiving your Sleep Plan or Information.  If there are extenuating circumstances such as illness or issues you are required to inform Baby of Mine so we can be clear regarding delays. 

  12. If there is a lengthy delay between receiving your Sleep Plan after your Consultation and commencing the program you may be required to complete a new questionnaire and there may be a $30 administrative fee required to cover the cost of reviewing the new questionnaire.

  13. You will be required to advise which night you are commencing the program with us PRIOR to commencing the program so we can best support you.  If you start the program without advising Baby of Mine then we cannot provide assurance about outcomes and will deem the first night you began the program as Night 1 of the program. 

  14. If we do not hear from you regarding when you wish to start the program we will attempt to make contact to identify your start date.  If we do not receive response we will make the assumption you have decided not to proceed with the program and will respect that decision by not pursuing you further.

  15. Refund Policy:

  • Opting out of program prior to Home/Phone Consultation results in us retaining a $60 fee to cover administrative costs.

  • Opting out of the program after the Home/Phone Consultation but before you receive your Sleep Plan results in us retaining $140.

  • Opting out of the program after the Home/Phone Consultation and after receiving your Sleep Plan results in us retaining $180.

What is our Sleep Coaching philsophy and approach?

Our Sleep Coaching approach is evidence and research-based so everything we do is based on these critical foundations. Our approach is gentle, holistic and based on responsive parenting. We review sleep as part of the whole picture of a child and family's world and everything we recommend is based on this whole understanding. We work with a range of parenting styles and philosophies so our method is to help parents understand sleep, understand their child's current circumstance and provide recommendations for where things can be shifted to support improved sleep. A key element of our method is also providing knowledge as we see time and time again that parents gain so much calm and confidence when armed with knowledge about sleep.

Will there be crying involved?

Everything we do places the child and family at the centre. Critically important is your presence near your baby to support them gently, gradually and with empathy. We do not support Cry It Out methods and what is important is that we find an approach that suits your parenting style, is biologically and developmentally appropriate and takes into account the personality of your child. Everything we do is with the focus of your child's well-being. We do not support extended periods of crying and we do not support leaving a child unsupported.

Other Sleep consultants offer programs of support that are more expensive.  Why is our price point so different?

We believe families deserve and benefit from having coaching support along the way rather than having to pay a higher investment to get support at just one point in time. Sleep development is a journey and all parents know that their child's sleep needs, habits and behaviours shift many times over their early years. The families we support can get highly personalised and comprehensive support through those years. We also don't want cost to be a barrier to families getting support especially when there are typically already financial pressures when we have young children.

What support is offered after the Sleep Rescue service?

Families can access 1,2 or 3 extension consultations in the 4 weeks after their Sleep Rescue consultation. These are great for little check ins along the way. Additionally families can book the Sleep Rescue again at any time as their children get older or things change.

How soon will I see changes in my child’s sleep?

This varies significantly depending on factors such as the age of the child, what has been happening prior to getting support from us, how long things have been going on the way they are, parenting styles, the solutions we recommend, how diligent people are with following the recommendations and more. There are times where a few simple changes will have a profound and fast impact. There are times when the changes will take time to really show impacts. Our recommendations are highly personalised and we are always realistic with famillies in our recommendations and open about expectations. Our approach is typically one of gentle gradual shifts and this requires time, patience and consistency. We do sometimes get scenarios where for a range of reasons a method needs to be fast. In these situations we will discuss this with the parents who want this and identify the best way to minimise issues while aiming to move things along faster.

Are these methods suitable for all children?

Our methods are suitable for all children from newborn to 5 years as everything we do is tailored to what is developmentally and biologically appropriate. Please note that the guidance we provide around Newborns is based around laying foundations but with lots of contact, focus on attachment and responsiveness.

What locations can you support?

Given that our consultations are online this means we provide our Sleep Rescue service to anyone across Australia as well as Internationally. We can be accommodating (within reason) of time zones.

When is the best time to use our Sleep Coaching services?

Unless you are about to travel, about to go through a major life change for your little one in the next couple of weeks or your child has health concerns that require medical clearance or attention then the answer is now. Literally, right now. Whether you're pregnant, have a Newborn or have a child up to 5 years of age, we can help you. Also remember that getting support can be about pre-empting challenges and getting some knowledge about sleep to avoid some of these challenges or know how to support your child's sleep through the various storms that are normal in their early years.

My child is teething,  just started to stand or physical and mental development milestones, is it okay to start Sleep Coaching?

We get asked this question a lot and it’s important to note that in the first few years of life a child will just about always be going through some sort of wonderful development and change. Sometimes it doesn’t feel so wonderful at the time but in the bigger picture it’s a progression that can result in some tough times before progress is made. Therefore there really is no point in delaying this until all the milestones have passed as you will then have a 4-5 year old on your hands. The great benefit of getting some support now is that we can provide you with wonderful knowledge about sleep to guide you through all the various shifts and changes that occure with the range of milestones.

How does our Sleep Coaching actually work?

1. Questionnaire Anyone who comes on board with our Sleep Coaching completes an extensive questionnaire prior to the consultation. This enables us to gain a full understanding of everything relating to the child from sleep, health, feeding/eating, behaviour, development, parental health and family situation. 2. Consultation You will have a 30 minute online consultation with Glynis or Annie consultation. This session is focuses on providing knowledge to you, discussing the strategies and changes we recommend and enabling you clarity on next steps so you an move forwards with confidence. You will come away armed with so much information! 3. Written Summary We will then prepare your personalised Written Summary based on the discussion in the consultation. This is a comprehensive and extensive reference for you. 4.Ongoing Support We offer the option for parents to book one or a series of extension consultations in the 4 weeks after their Sleep Rescue consultation. Parents report that they feel confident in applying changes after their Sleep Rescue but this gives an opportunity to ask questions and check in for tweaks and adjustments too. The great benefit of the Sleep Rescue service is that we can be part of your family's sleep journey across time rather than working on this notion that you 'fix sleep' at one point in your child's life. It's very much a journey with normal shifts and changes so we believe families deserve and benefit from support along that journey.

How do I know which Sleep Coaching service is suitable for me?

We have recently streamlined our services. 1. Sleep Rescue - for anyone looking for Sleep coaching support from pregnancy, Newborn to 5 years of age 2. Post Sleep Coaching Support - this is for those who completely one of the following services we used to offer for their child who needs follow up support: Newborn Foundations, 5+ Months, Toddler & Preschooler

Why don't we offer a range of Sleep Coaching services based on age?

We recently streamlined all our Sleep Coaching services into our Sleep Rescue service but absolutely everything we do is tailored to age, development, personality, family dynamics, health and so much more. As everything we do is so bespoke to your needs we don't feel the need to offer different 'packages' for different ages. We provide support that's based completely on you and your family.


Contact us

Post Sleep Coaching Support?

​We have a service for people who completed our previous services of Newborn Foundations, 5+ Months or Toddler & Preschooler services and need further support? Click here to book a Post Sleep Coaching Support consultation.

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